Commercial Terms
Refund & Cancellation Policy
Commercial policy for PontiCare subscriptions: cancellation, refunds, and data portability on exit.
Last updated: 3 November 2026
Cancellation
Subscriptions are billed on usage. Cancellation is requested in writing to PontiCare and confirmed by our team, and takes effect at the end of the current billing cycle; the days already paid for remain available until then.
Refunds
Setup fees and custom integration charges are non-refundable once engineering deployment has started. Subscription fees may be refundable where contracted service commitments are not met.
Data portability
On cancellation, the facility retains ownership of its clinical and operational records. Individual patients can download their own record from the patient portal. A facility-wide return of data is arranged under the institution's order form rather than as a self-service export, at no export penalty for standard packages.
Contact
Billing and refund questions: info@pontifexlabs.com.
